1wim's Six Core Privacy Pillars
Privacy Policy 1wim built on six core principles that ensure your personal information is always kept under the highest level of protection.
1wim only collects information that is strictly necessary to manage your account and process your transactions. We do not collect data unrelated to the services we provide.
All personal data and financial transactions are protected by 256-bit SSL encryption. Your information is stored on secure servers and is accessible only to authorized personnel.
1wim has never and will never sell, rent, or disclose your personal data to any third party for marketing purposes without your explicit consent.
You have the right to access, correct, or request deletion of your personal data at any time. Contact our support team and your request will be processed within the stipulated timeframe.
We use cookies solely to enhance the user experience, enable login functionality, and understand platform usage patterns. You can manage cookie settings through your browser.
All data handling operations at 1wim comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We continuously update this policy in line with applicable legislative changes.
Information We Collect
When you register and use the platform 1wim, we collect several categories of personal information to ensure the services we offer run smoothly, securely, and in compliance with applicable legal requirements.
| Data Category | Information Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number | Account verification & KYC |
| Contact Data | Email address, phone number | Account communications & notifications |
| Financial Data | Bank account number, bank name, transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, device type, browser, operating system | Security & platform improvements |
| Usage Data | Game records, betting history, session duration | User experience improvement |
All information you provide must be accurate, complete, and up to date. If there are any changes to your personal information, please update it in your account or contact our support team.
How We Use Your Information
1wim uses collected personal information solely for legitimate and necessary purposes. We will not use your data for any other purpose without prior notice and your consent. Below are the primary purposes for data use:
- Account Management and Verification: Processing registrations, verifying identity through the KYC process, and managing your account profile.
- Financial Transaction Processing: Processing deposits, withdrawals, and all financial transactions related to your account securely.
- Platform Security: Detecting and preventing fraud, unauthorized access, and platform abuse.
- Service Communications: Sending important notifications related to your account such as transaction confirmations, security updates, and changes to terms.
- Promotions and Offers: Delivering promotional information and exclusive bonuses to you — only if you have given consent to receive marketing communications.
- Legal Compliance: Meeting legal obligations including anti-money laundering (AML) requirements and reporting to authorities when required.
- Product Improvement: Analyzing aggregated platform usage patterns to improve the design, features, and overall performance of the 1wim platform.
Sharing Information with Third Parties
Your privacy is a trust we hold with the utmost sincerity. 1wim does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, there are limited circumstances where sharing information is necessary:
- Trusted Service Providers: We share necessary information with payment service providers, gaming platforms, and technical service providers that help us operate the platform. All such third parties are bound by strict confidentiality agreements.
- Legal Requirements: Information may be disclosed to government authorities or law enforcement when required by Malaysian law or a valid court order.
- 1wim Rights Protection: In cases of fraud, security threats, or legal action, required information may be shared with relevant parties to protect the legitimate interests of the platform and its users.
- Business Transfers: In the event of any merger, acquisition, or asset transfer, user data may be transferred as part of the business assets — with appropriate notice provided to you.
Use of Cookies and Tracking Technologies
Platform 1wim uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. Below are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled without affecting key platform functionality.
- Performance Cookies: Collecting information about how you use the platform — such as your most frequently visited pages — to help us improve the overall user experience.
- Functional Cookies: Saving your preferences and settings such as preferred language and display preferences so you do not need to reconfigure them each time you log in.
- Analytics Cookies: Used to understand platform usage patterns in aggregate and anonymised form for internal product improvement purposes.
You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect some platform functionality. 1wim.
Data Storage and Security
1wim implements robust technical and organizational measures to protect your personal data from unauthorized access, loss, destruction, or accidental disclosure.
- Data Encryption: All data transmitted between your device and 1wim servers is protected by 256-bit TLS/SSL encryption protocols. Sensitive data stored on servers is also encrypted.
- Access Controls: Access to members' personal data on our end is restricted solely to staff who require the information to perform their duties, and all access is logged and monitored.
- Secure Server: Data is stored in data centres equipped with high-grade physical and digital security systems, including 24-hour monitoring.
- Retention Period: Your personal data is retained for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy. After account closure, data will be retained for the period required by law before being securely deleted.
- Incident Response: In the event of any data security breach affecting your information, we will notify you and the relevant authorities within the timeframe prescribed by law.
Your Rights as a Data Subject
As a member 1wim and as a data subject under Malaysia's PDPA, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. This request can be submitted through customer support and will be processed within 21 working days.
If your personal data is inaccurate or outdated, you have the right to request a correction. You may update certain information directly through the profile page in your account.
You may request deletion of your personal data subject to legal retention requirements. Requests will be assessed on a case-by-case basis in accordance with applicable legal obligations.
You have the right to object to the processing of your personal data for direct marketing purposes. You may unsubscribe from marketing communications at any time via the unsubscribe link in our emails.
You have the right to receive your personal data in a machine-readable format and to transfer it where this is practical and consistent with legal requirements.
International Data Transfers
In operating the platform 1wim, your personal data may be processed or stored on servers located outside Malaysia. Any such data transfer is carried out with appropriate safeguards in place, including:
- Ensuring the recipient country maintains a comparable or higher level of data protection.
- Executing data transfer agreements that comply with internationally accepted standards.
- Ensuring all third parties receiving data are bound by strict security and confidentiality obligations.
By using the 1wim platform, you consent to data transfers as described above, subject to the safeguards outlined herein.
Children's Privacy
Platform 1wim is exclusively for individuals aged 18 and above. We do not intentionally collect or process personal data from minors.
If we discover that personal data of an individual under 18 has been collected unintentionally, we will take immediate action to delete that information and close the associated account. If you are aware that a minor has registered on our platform, please notify us immediately.
Amendments to This Privacy Policy
1wim reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or improvements to our platform services.
You will be notified of any significant amendments via an in-platform notice or email to your registered address at least 14 days before the amendment takes effect. The last updated date will always be displayed at the top of this document.
Continued platform use 1wim after the effective date of any amendment will be considered your acceptance of the latest version of this Privacy Policy. We therefore encourage you to review this page periodically.
Contact Us Regarding Privacy
If you have any questions, concerns, or complaints regarding how 1wim handle your personal data, our team is ready to assist through the following channels:
- Live Chat: Available 24 hours a day, 7 days a week directly within the 1wim platform. This is the fastest way to get a response.
- Support Email: [email protected] — Privacy and data-related requests will be handled by the responsible team within 3 business days.
We are committed to addressing every enquiry and complaint thoroughly and within a reasonable timeframe. Your satisfaction and trust are our highest priority. 1wim.